Better Business Bureau on Google: Unsatisfactory

Have a look at Google’s Better Business Bureau (BBB) Reliability Report. It shows Google isn’t a good company to deal with. Based on customer experiences:

Based on BBB files, this company has an unsatisfactory record

BBB Definition:

unsatisfactory record – A company has an “unsatisfactory business performance record” with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern

When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.

The BBB processed a total of 333 complaints about this company in the last 36 months, our standard reporting period. Of the total of 333 complaints closed in 36 months, 125 were closed in the last year.

Looks like Google needs to brush up on dealing business. Or BBB is actually unable to determine the value of online business such as that of Google’s, widely regarded as the a top global brand and a sought after employer after its famed Googleplex.